Access to Health Records Click Here

Children’s Privacy Click Here

Privacy Leaflet Click Here

The practice may ask you for consent depending on what procedure or treatment you may be having. Once

consent has been received this will then be documented on your consultation to protect both you as the patient and the clinician obtaining the consent.

Your records are kept mainly on the Practice Computer. The Practice Team may need to access your information but all NHS staff have a legal duty to keep your information secure and confidential.

Anonymous information is taken by outside parties for planning, statistics and public health matters. Under the Health and Social Care Act of 2012,

NHS England has the power to direct the HSCIC to collect information from all providers of NHS care, including general practices.

Please pick up a leaflet at reception for more information

Weaverham Surgery’s complaints procedure complies with the “NHS complaints procedure”. We hope that the complaint can be resolved through our practice complaints procedure, by telephoning or writing to the Practice Manager. A leaflet is available at reception to explain the procedure in more detail. Your complaint will be acknowledge within 5 working days and you will receive a response within 28 working days or the timescale agreed with you.

The practice management team hope that if you have a problem, you will use the Practice Complaints Procedure.

Patients can either complain direct to the provider (GP practice) or to the commissioner (C&M ICB) but cannot complain to both and also can’t complain to one first then then the other.

However, if you feel you cannot raise your complaint with us, or you are dissatisfied with the response received from us, you can contact the following teams:

Patient Experience Team,

Cheshire & Merseyside ICB (replaces NHS England)

T: 0800 132 996 E-mail: enquiries@cheshireandmerseyside.nhs.uk

Healthwatch Cheshire CIC

Healthwatch Cheshire CIC offers an NHS Independent Complaints Advocacy Service (ICAS).

ICAS advocacy works within the NHS complaints regulations and can help you to use the NHS complaints process

to have your voice heard. Tel: 0300 323 0006 Email: info@icascheshire.org.uk

Patients can either complain direct to the provider (GP practice) or to the commissioner (C&M ICB) They cannot complain to both and the can’t complain to one first then then the other.

The email address is enquiries@cheshireandmerseyside.nhs.uk

The practice has a chaperone policy which is designed to protect both patients and staff from abuse or allegations of abuse and to assist patients to make an informed choice about their examinations and consultations. As a patient you can always request to have a chaperone   present if you wish.