Patients are entitled to:
Be provided with services in a courteous, civil and co-operative manner.
Be given an explanation of, and advice on, their medical condition and proposed treatment.
Be referred appropriately to a specialist or other second opinion after discussion.
Have access to their own records via the Manager.
Make a complaint.
A Named GP— patients should contact the practice if they wish to know who this is. If you have a preference as to which GP you see the practice will make reasonable efforts to accommodate this request.