If you have a new address or phone number then please put it in writing either in person at Reception or via email.
No, we are closed on Bank Holidays. However, if you need medical advice or attention during this time you can:
Visit your pharmacy – Your local pharmacy can provide confidential, expert advice and treatment for a range of common illnesses and complaint. Visit NHS Choices to find a pharmacy open near you.
Call NHS 111 – If you need urgent medical advice but your condition is not life threatening. NHS 111 Is open 24 hours a day, 365 days a year. Calls are free from landlines and mobiles.
A&E or 999 – for a genuine medical emergency including; loss of consciousness, acute confused state and fits that are not stopping, persistent and/or severe chest pain, breathing difficulties, severe bleeding that cannot be stopped.
No our reception is open over lunchtime.
The CQC (Care Quality Commission) is the organisation making sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve.
Before a care provider can carry out any of the activities that regulated by the CQC, they must register and satisfy them that they will be able to meet a number of legal requirements. Activities regulated includes the treatment, care and support provided by hospitals, GP practices, dental practices, ambulance services, care homes and home-care agencies.
For more information about the CQC, you can visit their website.
If you live within the practice boundaries (if you are unsure our team will be happy to help) you can register at the practice.
You can either register by visiting our practice and speaking to one of our reception team who will help you complete a form or by downloading the form beforehand and taking it to our reception team.
More information can be found on our ‘New Patient registration’ page.
The reception staff are members of the practice team and it has been agreed they should ask patients ‘why they need to be seen’. Reception staff are trained to ask certain questions in order to ensure that you receive the most appropriate medical care from the most appropriate health professional at the most appropriate time.
The receptionists are asked to collect brief information from patients to help:
– doctors prioritise house visits and phone calls
– ensure patients receive the appropriate level of care
– direct patients to see the nurse or other health professionals rather than a doctor where appropriate.
Reception staff, like all members of the team, are bound by confidentiality rules:
– Any information given by you is treated strictly confidentially.
– The practice would take any breach of confidentiality very seriously and deal with it accordingly.
– You can ask to speak to the receptionist in private, away from the reception desk.
– However, if you feel your issue is very private and do not wish to say what this is, then this will be respected.
If you have submitted a repeat prescription, please allow 2 working days prior to collection.
To make a complaint, please ask to speak to our Complaints Manager.
For the results of x-rays, blood tests and urine tests, your GP will advise you, how you should collect your results. If you require a further appointment, you will be contacted by the surgery.
If you telephone the practice please do so after 11.00am, when a staff member will be available to deal with your request. Call 01606 544342.
You do not require a doctor’s sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are ill for longer than seven days, your employer will most likely want a fit note from your GP. You will need to book an appointment with a GP to request a fit note.