Weaverham Surgery’s complaints procedure complies with the “NHS complaints procedure”. We hope that the complaint can be resolved through our practice complaints procedure, by telephoning or writing to the Practice Manager. A leaflet is available at reception to explain the procedure in more detail. Your complaint will be acknowledge within 5 working days and you will receive a response within 28 working days or the timescale agreed with you.
You should be aware that you can complain directly to the NHS England Contact Centre on 0300 311 2233.
(Mon to Fri 8am to 6pm)
You can also write to: NHS England, PO Box 16738, Redditch, B97 9PT