Patient Online Access – Frequently Asked Questions
Why do we ask for a form and ID?
The website gives you access to your personal health record, which is confidential and should only be accessed by you and those you choose to share it with. We cannot give your log in information to anyone other than you due to patient confidentiality.
What if I care for someone who is housebound/what if I am housebound?
We have a separate registration form for patients who will struggle to attend the surgery and provide their ID. The patient will need to sign the form and identify who can give them access to their information. This form will then be scanned into the patient record.Consent For Representative Form – Housebound Patients Only
Can I access this for my children?
For those under the age of 12, parents/carers can access this for the child. They will need to fill in a Consent for Online Access to Medical Records Parents Form for the child. When the child is 11 they are deemed to be responsible for their own health record and will need to fill their own form in. To safeguard this, any child who turns 11 who already has access will have their access removed. They will be notified and will be asked to fill in their own form to gain access to their account.
What will I see when I access my account online?
When you log in to patient access you and choose to view your health record you may find things that you were not expecting. We have produced a leaflet to help guide patients through the Online system. Weaverham Surgery Patient Access Information Leaflet
My account will not let me in? Can you help?
We can re-set passwords for patients, but we have no access to your existing password as this is encrypted by the site.
I have transferred from another surgery will my Patient Access Account still let me in?
Unfortunately not, the patient access portal is GP specific so you will need to register with us again once you are with the practice.