FAQs

What do I do if I am pregnant?
There’s no need to book in to see a GP, you can book in to see the midwife. Our receptionist will be able to assist you with this.

Can I have a chaperone at my appointment?
Yes, please ask at reception when booking if you require a chaperone to be present at your appointment.

Sometimes, during a consultation with the GP an intimate examination may be necessary. In these cases, as it can make patients feel uncomfortable and vulnerable, you will be asked if you would like a chaperone.

Can I choose a male or female GP?
Yes, if you would prefer see a GP of the same sex, please mention this to the receptionist when booking an appointment.

Am I entitled to a flu jab on the NHS?
If you fit into any of the categories below, you are entitled to a free flu jab on the NHS.
 – Aged 65 or over
– Have a serious medical condition such as diabetes, asthma, stroke
– Pregnant
– Children aged two, three and four (nasal spray)

When will I have my cervical screening (smear) test?
All women registered with a GP will be sent a letter inviting them to their screening at:

  • age 25 to 49– then again every three years
  • age 50 to 64– then again every five years
  • over 65– only women who haven’t been screened since age 50 or those who have recently had abnormal tests

How do I get a sick note?

You do not require a doctor’s sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

If you are ill for longer than seven days, your employer will most likely want a fit note from your GP. You will need to book an appointment with a GP to request a fit note.

How do I get my test results?

For the results of x-rays, blood tests and urine tests, your GP will advise you, how you should collect your results. If you require a further appointment, you will be contacted by the surgery.

If you telephone the practice please do so after 11.00am, when a staff member will be available to deal with your request. Call 01606 544342.

How do I make a complaint?

To make a complaint, please ask to speak to our Complaints Manager.

When will my prescription be ready?

If you have submitted a repeat prescription, please allow 2 working days prior to collection.

Why does the receptionist need to ask what’s wrong with me?

The reception staff are members of the practice team and it has been agreed they should ask patients ‘why they need to be seen’. Reception staff are trained to ask certain questions in order to ensure that you receive the most appropriate medical care from the most appropriate health professional at the most appropriate time.

The receptionists are asked to collect brief information from patients to help:
– doctors prioritise house visits and phone calls
– ensure patients receive the appropriate level of care
– direct patients to see the nurse or other health professionals rather than a doctor where appropriate.

Reception staff, like all members of the team, are bound by confidentiality rules:
– Any information given by you is treated strictly confidentially.
– The practice would take any breach of confidentiality very seriously and deal with it accordingly.
– You can ask to speak to the receptionist in private, away from the reception desk.
– However, if you feel your issue is very private and do not wish to say what this is, then this will be respected.